1. Introduction

At Crust Pizza Australia ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crustzpizzaz.com, use our mobile application, place an order, or interact with us in any other way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. This may include:

  • Contact information (such as name, email address, postal address, phone number)
  • Account information (such as username, password)
  • Payment information (such as credit card details, billing address)
  • Delivery information (such as delivery address, delivery instructions)
  • Marketing preferences (such as communication preferences)

2.2 Non-Personal Information

We may also collect non-personal information, which does not directly identify you. This may include:

  • Device information (such as device type, browser type, operating system)
  • Usage information (such as pages visited, time spent on pages, clicks)
  • IP address and approximate location derived from your IP address
  • Aggregated data and analytics

3. How We Collect Your Information

We collect information from you in the following ways:

3.1 Direct Collection

Information you provide to us directly when you:

  • Create an account or profile
  • Place an order through our website or app
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, promotions, or competitions
  • Contact our customer service team
  • Post reviews or comments on our platforms

3.2 Automatic Collection

Information we collect automatically when you use our services through:

  • Cookies and similar tracking technologies
  • Web analytics services
  • Server logs
  • Mobile device identifiers

3.3 Third-Party Sources

Information we may receive from third-party sources:

  • Business partners (such as delivery partners)
  • Marketing and research partners
  • Social media platforms (if you interact with us through social media)
  • Payment processors

4. How We Use Your Information

We use the information we collect for various purposes, including:

4.1 Providing Our Services

  • Processing and fulfilling your orders
  • Managing your account
  • Facilitating payment processing
  • Providing customer support
  • Sending transactional messages (such as order confirmations)

4.2 Improving Our Services

  • Analyzing usage patterns and trends
  • Conducting research and development
  • Testing and troubleshooting new products and features
  • Monitoring and improving the performance of our platforms

4.3 Personalization

  • Customizing your experience
  • Recommending products based on your preferences
  • Remembering your preferences and settings

4.4 Marketing and Communications

  • Sending promotional offers and news about our products and services
  • Conducting surveys and collecting feedback
  • Running contests, promotions, or other site features
  • Managing your marketing preferences

4.5 Security and Compliance

  • Detecting and preventing fraud
  • Ensuring the security of our platforms
  • Complying with legal obligations
  • Resolving disputes
  • Enforcing our agreements

5. Sharing Your Information

We may share your information with the following categories of recipients:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Delivery partners
  • Marketing and advertising partners
  • Analytics providers
  • IT and cloud service providers
  • Customer support providers

5.2 Within Our Corporate Family

We may share your information with our affiliates, subsidiaries, and parent companies for the purposes described in this Privacy Policy.

5.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, or other similar corporate event, we may transfer your information as part of that transaction.

5.4 Legal Requirements

We may disclose your information when we believe in good faith that such disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Investigate and prevent fraud or security issues

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and remember your preferences and settings.

6.2 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the basic functionality of our website and services.
  • Preference Cookies: These cookies remember your preferences and settings.
  • Analytics Cookies: These cookies help us understand how visitors interact with our website.
  • Marketing Cookies: These cookies help us deliver relevant advertisements to you.

6.3 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. However, please note that if you disable cookies, some parts of our website may not function properly.

6.4 Other Tracking Technologies

We may also use web beacons, pixels, and other similar technologies to track and analyze user behavior, manage our content, and gather metrics about our audience.

7. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

7.1 Access and Portability

You may have the right to access personal information we hold about you and request a copy of your data in a structured, machine-readable format.

7.2 Correction

You may have the right to correct or update your personal information if it is inaccurate or incomplete.

7.3 Deletion

You may have the right to request the deletion of your personal information under certain circumstances.

7.4 Restriction and Objection

You may have the right to restrict or object to our processing of your personal information under certain circumstances.

7.5 Marketing Preferences

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email we send
  • Contacting us directly using the information in the "Contact Us" section
  • Updating your preferences in your account settings

7.6 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before responding to your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8.1 Security Measures

Our security measures include:

  • Encryption of sensitive information
  • Regular security assessments
  • Access controls and authentication procedures
  • Employee training on data security
  • Monitoring for suspicious activities

8.2 Data Breach

In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable law.

9. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. These countries may have different data protection laws than your country of residence.

When we transfer your information across borders, we take appropriate safeguards to ensure that your information receives an adequate level of protection, regardless of where it is processed. These safeguards may include:

  • Data transfer agreements incorporating standard contractual clauses
  • Adherence to recognized privacy frameworks
  • Implementation of appropriate security measures

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process your personal information
  • Whether we can achieve those purposes through other means
  • The applicable legal requirements

11. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information from your child, please contact us using the information provided in the "Contact Us" section below.

12. Third-Party Links and Services

Our services may contain links to third-party websites, applications, or services that are not operated by us. These third parties have their own privacy policies, and we have no responsibility or liability for their content, activities, or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed of any changes.

If we make material changes to this Privacy Policy, we may notify you by prominently posting a notice of such changes or by directly sending you a notification.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Phone: +448082990436

Mailing Address: 5 Matthews Lock, Port Rob, SN2 7TE, UK

We will respond to your inquiry as soon as reasonably possible.