Last Updated: June 15, 2024
Welcome to Crust Pizza Australia. These Terms and Conditions ("Terms") govern your access to and use of the Crust Pizza website (crustzpizzaz.com), mobile applications, and services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services following the posting of revised Terms means that you accept and agree to the changes.
You must be at least 16 years old to use our Services. By using our Services, you represent and warrant that you meet all eligibility requirements. If you are under 18 years old, you confirm that you have permission from a parent or guardian to use our Services.
To access certain features of our Services, you may need to create an account. When you create an account, you agree to:
We reserve the right to suspend or terminate your account and access to our Services, with or without notice, for conduct that we believe violates these Terms or is harmful to other users of our Services, us, or third parties, or for any other reason at our sole discretion.
You may close your account at any time by contacting our customer support team.
When placing an order through our Services, you agree to provide accurate, current, and complete information for all orders. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
If we cancel an order, we will attempt to notify you using the contact information provided at the time of order placement.
All prices are shown in Australian Dollars (AUD) and include applicable GST. Prices for products and services are subject to change without notice. We make every effort to ensure that our prices and product descriptions are accurate, but errors may occur. If we discover an error in the price of products you have ordered, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.
Menu items may be subject to availability and may vary by location. We reserve the right to limit the quantities of any products or services that we offer.
We accept various payment methods as indicated at checkout. By submitting your payment information, you:
We aim to deliver orders within the estimated delivery time provided at checkout. However, delivery times are estimates only and are not guaranteed. Delivery times may be affected by factors outside our control, including but not limited to traffic, weather conditions, and high order volumes.
You are responsible for providing accurate delivery instructions and ensuring that someone is available to receive the order at the delivery address. If no one is available to receive the order, we may leave it in a safe place at the delivery address, or return it to our store, in which case you may need to pay a redelivery fee.
Delivery is subject to our delivery area limitations, which may change from time to time. Additional delivery fees and minimum order amounts may apply and will be clearly displayed at checkout.
If you select the pick-up option, your order will be prepared for collection at the selected store. You must collect your order within the specified pick-up time. Orders not collected within this time may be disposed of, and no refund will be provided.
You may be required to provide proof of identity or your order confirmation when collecting your order.
When using our Services, you agree not to:
All content included in or made available through our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of Crust Pizza Australia or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.
The compilation of all content on our Services is the exclusive property of Crust Pizza Australia and is protected by Australian and international copyright laws. All software used on our Services is the property of Crust Pizza Australia or its software suppliers and is protected by Australian and international copyright laws.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for your personal, non-commercial use. This license does not include:
If you submit, upload, or post any content to our Services (such as reviews, comments, or feedback), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
You represent and warrant that you own or control all rights to the content you submit, and that your content does not infringe upon the rights of any third party.
We reserve the right to remove any content that violates these Terms or that we find objectionable for any reason, without notice.
Our Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:
We make no representations or warranties about the nutritional content, ingredients, or allergen information of our products. While we strive to provide accurate information, variations may occur due to differences in suppliers, ingredient substitutions, recipe revisions, and preparation methods. If you have specific dietary requirements or allergies, please contact our customer service team before placing an order.
To the fullest extent permitted by law, in no event shall Crust Pizza Australia, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability to you for any and all claims arising out of or relating to these Terms or our Services shall not exceed the amount you have paid to us in the three (3) months preceding the event giving rise to the liability, or AUD $100, whichever is greater.
These limitations will apply regardless of the form of action, whether in contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Crust Pizza Australia, its directors, officers, employees, affiliates, agents, contractors, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
If you have any concerns or disputes about our Services, you agree to first try to resolve the dispute informally by contacting us at [email protected].
These Terms and your use of our Services shall be governed by and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law.
Any dispute arising from or relating to these Terms or our Services shall be resolved through the following process:
The arbitration shall take place in Sydney, Australia, or another location mutually agreed upon by the parties. The language of the arbitration shall be English.
Notwithstanding the foregoing, each party shall have the right to seek injunctive or other equitable relief from a court of competent jurisdiction.
You agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis, and that you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action.
Any promotions, competitions, or similar activities (collectively, "Promotions") made available through our Services may be governed by specific rules that are separate from these Terms. By participating in any Promotion, you agree to become subject to those rules.
We reserve the right to modify, suspend, or terminate any Promotion at any time without notice or liability.
Gift cards and e-gift cards (collectively, "Gift Cards") issued by Crust Pizza Australia are subject to the following terms:
When you use our Services or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website or through our apps. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid, illegal, or unenforceable provision will be deemed modified so that it is valid, legal, and enforceable to the maximum extent permitted by law.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Crust Pizza Australia.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without our consent shall be null and void. We may assign or transfer these Terms, at our sole discretion, without restriction.
These Terms, together with our Privacy Policy and any additional terms applicable to specific features, products, or services, constitute the entire agreement between you and Crust Pizza Australia regarding our Services and supersede all prior agreements and understandings, whether written or oral.
If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]
Phone: +448082990436
Mailing Address: 5 Matthews Lock, Port Rob, SN2 7TE, UK